Privacy Policy

Information Collection and Use
Cave and Crag is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Cave and Crag collects information from our users at several different points on our website.

Registration & Ordering
In order to purchase something from this website, a user must first complete a registration form. During registration a user is required to give their contact information (such name, address, email address, and password).
To complete an order, we request extra information from the user on our order form. Here a user must provide further contact information (like shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site, i.e., they will not be able to place an order.

Sharing
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This web site may contain links to other sites. Please be aware that we Cave and Crag are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. More security information.

Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your postal code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can be done by emailing info@cave-crag.co.uk or you can contact us by post, telephone or fax.



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Why buy from us?

Smiley Choose your product with confidence.
Phone Unsure? Call us, we’re here to help.
Free delivery on orders over £100.
sad Not in Stock. Accurate delivery dates given.
£ We will NOT take payment until your order is dispatched.

Testimonials

Hello Alan, Thanks for sending the sleeping bag so promptly. I'm glad I've found you - good old Google! Regards, John (27/01/01)

Dear Cave and Crag the stove arrived fine and works very well many thanks for the good service. Paul (23/01/01)

Sorry to only just respond. Thank you for the amazingly speedy dispatch of order. 48hours and the parcel had arrived. Also thank you for the very helpful advice. Glen (13/01/10)

That is great. Thank you so much. Fabulous service. Thanks again. Best wishes Sally (13/01/10)

Many thanks - they've arrived today. A godsend in the current weather conditions, with good wishes, Helen (02/01/10)

Dear Alan, Safely received at 0900 today. Thank you very much. Best wishes for 2010. John (02/01/10)

Dear Alan, Received this morning. Thanks for the prompt and efficient service. Regards David (31/12/09)

Dear Alan, Today, my first day of post since Christmas, I received the order that I placed on Christmas Eve. Thank you for the speedy response. Thank you also for the friendly and helpful advice given by phone before I placed my order. I do appreciate such an invaluable service. Happy New Year. Regards, Wendy (29/12/09)

Alan, Superb next day service. The head torch arrived as you had advised it would. Many thanks Bernard (17/12/09)

Thanks Alan, and please thank Nicki for her advice on backpacks. Regards Steve (09/12/09)

Received today, great service thanks. Stu (02/12/09)

Order safely received today. Appreciate your company's prompt service. Best wishes, Austin (02/12/09)

Hi, just to let you know parcel arrived to-day, excellent service. Thank you. Karen Wallbank (26/11/09)

Hi Alan, Just to let you know I received my jacket this morning (Wednesday) perfect, thank you. Regards Hazel (25/11/09)

Hi there, just to let you know, my headlamp arrived today as promised. Thanks for the friendly, efficient service. Lee (23/11/09)

Hi, Thank you for letting me know. Much appreciated. It is very nice to get a more personal service than the usual places offer. Regards Liam (23/11/09)

Thanks Alan. Very efficient! All the best, Richard Cash (06/11/09)

Alan, parcel arrived yesterday. 24 hours after my order. Excellent service! Thanks very much. Regards Steve (05/11/09)

Many thanks. Once again splendidly prompt service - what a refreshing change. Kind regards David (27/10/09)

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CAVE & CRAG Ltd, Market Place, Settle, North Yorkshire, BD24 9ED Climbing - Camping - Walking - EQUIPMENT SPECIALISTS